System engineering software field

Angelo Michele Palermo Tovar

about me

angelo.palermo@espro.es

+34602707365

Systems engineer with 17 years of experience in the software and systems field.

I have a solid track record in project management and expert consulting in Cisco tools, as well as web systems support.

I consider myself a proactive and decisive professional, skilled in operational problem analysis, incident resolution, and implementation of improvement plans.

My experience includes network design and maintenance, pre-sales technical support and customer service, and the ability to lead teams and make strategic decisions.

 

PROFESSIONAL EXPERIENCE – 17 years

From October 2023 up to Jun 2025

Webmaster
UAV (remote)

System support Webmaster – WordPress, PHP and HTML service support consulting
solutions.

  • Update the website.
  • Operational problem analysis, troubleshooting and reporting.
  • Deploy programming code operational improvement plans.
  • Make support manual instructions to test many issues into the platform
  • Manage the incidents reports in Notion tools.
  • Web Design, multiple p

From October 2017 up to March 2023

Project Manager – Expert consulting for Collaboration Cisco Tools

Cyberpriservices LLC

  • Manage and take decisions on day to day regular and critical Operations.
  • Strategic planning for delivery service.
  • Coordinate and execute changes in our organization.
  • Analyse the different Mobility solutions suitable for the customer’s needs.
  • Management of testing functionalities of new product features.
  • Made a procedure manual to update new users to the net
  • Validate technical and operational solutions as support to pre-sales engineering
    team.
  • Issue best practices and recommendations to the customers according their
    mobility platform and needs.
  • Attend forums, technical and commercial conventions to track the progress of the
    vendor’s products.
  • Update bandwidth and change media interconnection telecommunication to
    optic fiber.

From April 2014 up to March 2017

Team leader and expert consulting for Datacenter Cisco enterprise

PRE SALE ENG., TGS CORP – USA Team Leader for TGS – T

  • Analyse the different enterprise that offer Cisco Datacenter.
  • Analyse the On-premise and how works UCS-B or UCS-C design.
  • Management of testing functionalities of new product features, interacting with others vendors.
  • Provide technical support as pre-sales engineer for company’s IT team.
  • Issue best practices and recommendations to the customers according their needs platform solutions.
  • Attend forums, technical and commercial conventions to track the progress of the vendor’s products.

From January 2010 up to April 2014

Team Lider designing procedures methods

Mediterranea Food Line General Manager –

Design electrical network, distribution network into the place.

  • Check and maintanance electrical and electronical equipment.
  • Follow about mannaging personal and Schedule about part time Jobs.
  • Attend forums, technical and commercial conventions to track the progress
    of the vendor’s products.

From October 2006 up to April 2010

Technical Manager and Support Team Leader for LAN/WAN products.

E-POWER, IBM. CISCO TECHINCIAN COORDINATOR –

  • Mantainance and monitoring LAN WAN BCV Platform.
  • Management of testing functionalities of new product features.
  • Provide technical support as technician engineer for company’s
    implementation team.
  • Open TAC by Cisco to get the possible solutions to the failure.
  • Coordinate with IT equipment and SW development team, the needs and
    requirements for the implementation and deployment of a lab environment
    to recreate customer’s issues and provide accurate feedback to customers.
  • Hand on personal and Project manager issues.

Training & Certifications

  • GOOGLE January 2025: Gemini 2.5 + Google LLM
  • December 2023: Google IA. Meta IA searching engine tools
  • CiscoJun 2021: Python course. Netacad.
  • Oct 2021: CCNA Cisco certified instructor. Muelles de Alejandría Academy.
  • Dec 2021: Devnet Cisco certified instructor. Muelles de Alejandria Academy.
  • Project Manager Program.
  • Dic 2018-2019 : Noguera KRB (Caracas Venezuela) Certication course PMP. 2018-2019.
  • Jun 2016: Cibersecurity. Netacad.

      Technical Skills

      Computer skills:

      – Windows (9x, 2000, NT, XP, Vista), Linux.
      – MacOS.
      – Access, MySQL, PostgreSQL, MS SQL.
      – HTML, PHP, Apache.
      – Office 365, Microsoft Exchange.
      – Microsoft Active Directory (LDAP), Microsoft SharePoint.
      – Microsoft ADCS (Active Directory Certificate Services).
      – Microsoft Office, Microsoft Project, Microsoft Visio

      Telecom Skills

      – IP Addressing, Subnetting, Conception, Design, configuration.
      – TCP/IP, Frame Relay, PPP.
      – PAN, LAN, MAN, WLAN, Voice Browser, Streaming.
      – Deployment & Maintenance
      – SS7 and SIGTRAN (SS7 over IP)
      – STP platforms, IP routers (Cisco)
      – Protocol analysers: WireShark
      – Solarwinds tools

      Languages

      Spanish: Fluent

      English: Medium

      Italian: Fluent.

      German Basic

      Download CV PDF